FAQs

Orders and Shipping:

1. Do you ship internationally?

- Yes, we offer international shipping. Please refer to our shipping policies for more information on rates and delivery times to your location.

2. How long will it take for my order to arrive?

- Shipping times vary depending on your location and chosen shipping method. You can find estimated delivery times during checkout or in our shipping policies.

3. Can I track my order?

- Yes, once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery.

4. What shipping carriers do you use?

- We partner with reliable shipping carriers to ensure your orders are delivered safely and on time. Common carriers include UPS, FedEx, DHL, and local postal services.

### Returns and Exchanges:

1. What is your return policy?

- We want you to be satisfied with your purchase. If you're not happy with your order, please refer to our return policy for instructions on how to initiate a return or exchange.

2. Can I return an item if I've opened it?

- In most cases, opened items are still eligible for return or exchange, provided they are in their original condition and packaging. Please review our return policy for specific guidelines.

3. How do I initiate a return or exchange?

- To initiate a return or exchange, please contact our customer service team with your order details. We'll guide you through the process and provide any necessary instructions.

### Discounts:

1. Do you offer discounts for bulk orders?

- Yes, we offer discounts for bulk orders. Contact our sales team for more information on pricing and discounts for large quantity purchases.

2. Do you have a loyalty program?

- Yes, we value our loyal customers and offer a loyalty program to provide exclusive discounts, rewards, and special offers. Sign up for our newsletter to stay updated on loyalty program benefits.

3. Are there any ongoing promotions or coupon codes?

- Check our website or subscribe to our newsletter for information on current promotions, sales, and coupon codes to save on your purchases.

### Miscellaneous:

1. Are your products cruelty-free?

- Yes, we are committed to cruelty-free practices and do not test our products on animals. We prioritize ethical sourcing and production methods.

2. Can I request custom orders or personalised packaging?

- Yes, we offer custom orders and personalised packaging options for special occasions or corporate gifting. Contact our customer service team to discuss your requirements.

3. What payment methods do you accept?

- We accept various payment methods including credit/debit cards, PayPal, and other secure online payment platforms. During checkout, you'll see the available payment options.